Terms of Service

1. Acceptance of Terms

By accessing or using diag ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not access or use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," "your") and diag ("Company," "we," "us," "our"). By creating an account or using any part of the Service, you represent that you are at least 16 years old and have the legal capacity to enter into a contract.

2. Description of Service

diag is a web-based system architecture diagramming and visualization platform that allows users to create, edit, share, and manage diagrams representing distributed systems, software architecture, and infrastructure.

The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. Features available depend on your subscription plan.

3. Accounts & Registration

To access certain features you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

You may not share your account credentials with others or create accounts by automated means. We reserve the right to terminate accounts that violate these Terms.

4. Subscriptions & Billing

diag offers a free Starter plan and paid subscription plans (Pro, Team, Enterprise). Paid subscriptions are billed in advance on a monthly or annual basis.

• Free trial: Paid plans may include a free trial period. You will not be charged during the trial unless you provide payment information and do not cancel before the trial ends.
• Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods unless required by law.
• Price changes: We will give you at least 30 days' written notice before changing subscription prices. Continued use after notice constitutes acceptance of the new price.
• Taxes: Prices exclude applicable taxes. You are responsible for all taxes associated with your subscription.

5. User Content

You retain ownership of all diagrams, node data, and other content you create using the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free license to store and process your User Content solely as necessary to provide and improve the Service.

You represent and warrant that:

• You own or have the necessary rights to all User Content you submit
• Your User Content does not violate any third-party intellectual property rights
• Your User Content does not contain confidential information you are prohibited from disclosing

We do not sell, share, or use your diagram content for purposes other than operating the Service.

6. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service
• Transmit malware, viruses, or other harmful code
• Impersonate any person or entity
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to build a competing product or service

7. Intellectual Property

The Service, including its design, code, branding, and all content created by us (excluding User Content), is owned by diag and protected by copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you any rights to use our trademarks, logos, or brand features without our prior written consent.

8. Termination

We may suspend or terminate your account and access to the Service at any time if you violate these Terms, engage in fraudulent activity, or for any other reason with or without notice.

You may terminate your account at any time by contacting us or using the account deletion option in your settings. Upon termination, your right to use the Service ceases immediately.

Upon termination, we will retain your data for 30 days during which you may export your diagrams. After that period, your data may be permanently deleted.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any information provided through the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIAG, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify and hold harmless diag and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of your use of the Service, your User Content, or your violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration or in the courts of the applicable jurisdiction.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, please contact us:

• Email: [email protected]
• General inquiries: [email protected]